Q&A’s

1. Black Friday Online orders will start 22- 29 November.  Black Friday In-Store only applicable on 29 November. Store opens at 8h00 and closes 18h00. Voucher Code needs to be entered on checkout:  BLACK2024 for most clothing and PINK2024 for SOS, jewellery etc.  Both Codes can be applied to ensure you get the best of our savings. 
2. If your order is placed without the code, we are not able to reverse the transaction.  Please enter the code.
3. We regret no exchanges or refunds will be issued on Black Friday purchases, irrespective of late delivery.
4. Sale items claim 10% off, but we regret no returns or refunds will be issued on sale items irrespective of late delivery.
5. Coupons can not be used in conjunction with other coupons.
6.  20% Applies to Summer Collections wich is most Clothing and Apparel excluding SOS Collections.  You can claim 10% of the rest of the site by using coupon code PINK2024 in conjuction with BLACK2024 for optimal savings.
7. CLICK & COLLECT BLACK FRIDAY ORDERS: Orders will take 8-12 working days.  We will send a Whatsapp for Collection.  Please be patient, we handle these orders the same as any online order and the time frame will still be the same.
8. Online orders will take 8-12 working days.  Please be patient!  Unfortunately we are not able to decrease this times. 
9. We are able to send to your holiday destination directly to save time if within SA.
10. No stock will be kept out of our boutique for online orders.  You need to visit our store to purchase and take your items.

1. ALL SALE ITEMS ARE FINAL.  No Refunds nor Exchanges will be applied to any Sale Items.  Please respect our policy and read through our terms before ordering.  Sale items are at a huge discount some items up to 70% off, and for this reason we do not do any exchanges.

Please click on the words *SELECT YOUR SIZE* for the dropdown menu to appear.  Not on the quantity to the left unless you want more quantities.

Not sure what to buy your loved one or friend?  We have the answer with our gift vouchers.  Simply email sales@lu-may.com with the following details:

• Purchase amount
• Name & Surname of receiver
• Name & Surname of sender

• You can even include a message to add to the voucher
  
  We will draw up your invoice and have it mailed to you!  Once paid, we will send it either to you or to the person you bought it for.

In order for you to receive your discount, you need to apply it to the Voucher Code checkout point. As we have numerous specials running simultaneously you need to write down the code that you want to use and enter it on the checkout. Discount Vouchers can not be applied after you have placed your order.

No, as courier fees varies as the petrol prices fluctuate, it is impossible to tell what that prices will be. Due to Post Office strikes on a regular basis, we are not making use of them. We have opt to use specialized courier services.

Within 5 (five)days of your order being delivered to your door or to your nearest post office, you can request an exchange of a defective product by following the instructions:   
– Inspect your product before use/wash. Do not remove your swing tag.
– Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and free from perfumes to be eligable for an exchange on a defective product.  We need to inspect the item in its original condition to see where the problem occured and to prefent future issues.  This can only be done if the product is in it’s original condition.  – If you washed the product we are not able to know if the item was damaged during use or wash.
– Only during these conditions will we accept an exchange and inspect with feedback. – Notify us via email to sales@lu-may.com (Subject Line: Your order number – Defective Product Received).
– No exchanges will be issued on sale items.
– Once we receive the item we will inspect and give feedback on our findings.

Within 5 (five)days of your order being delivered to your door or to your nearest post office, you can exchange the product(s) you ordered for a different size of the exact same product as long as the preferred size being requested is available on Lu-May.
– Should you wish to process an exchange please email to sales@lu-may.com (Subject Line: Your order number – Request Exchange).
– You will need to cover the cost of return postage.
– Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and free from perfumes.
– No exchanges will be issued on sale items.
– Store credit will be loaded, MINUS THE COURIER FEES.
– Once we receive the item the store credit will be emailed to you.

You can pay for your order by using the following:

• Visa & MasterCard
• Electronic funds transfer (EFT) & Debit Card
• Cheque Card
• Credit Card

Lu-May Banking details for EFT payments:
Lu-May Swimwear
Nedbank Current / Cheque Account
BRN/TAK: 160545
ACC/REK: 1004241127
Send bank approved proof of payment to sales@lu-may.com or 0832568261, and use your ORDER NUMBER as reference. If we sent a manual quote, use your name and surname as reference

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The Courier Guy / DSV
Door to Door Delivery JHB / PTA – R87.00
Door to Door Delivery All of South-Africa – R99.00
PostNet to Postnet – R99.00

Delivery will done in 5-10 business days.
Delivery will be during the course of the business day.
Outlying areas may require up to 72 hours for delivery – Please track your parcel for a better idea on delivery.
Receiver needs to be available for delivery during working hours at the physical address supplied to Lu-may Exclusive Summer Wear.
Get in touch with us for international postage prices.

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It’s the time from when we receive your payment to when its dispatched. It varies according to demand and stock levels and can take 5-12 working days.

Browse through our wonderful collections, and if you see something that you would like to purchase, choose your Top and Bottom Sizes, and if a color option is available, please choose that too. Check the quantity that you would like and then add it to your cart. Click on “checkout now” when you are satisfied with your items, and follow the instructions. Please note that you have to be a registered client in order to purchase from the website. Go to “Sign In” to register. When your order is placed, our customer service will be in contact with you regarding your order. We will send you an invoice and give further assistance via email. Happy Shopping!

As specified in our T&Cs, Lu-May will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the site.

• However, every now and them problems do arise.  Should Lu-May deliver the incorrect product(s) to you by mistake please do not remove the product from its original packaging, do not remove the labels or try the product on at all.
• Please contact email sales@lu-may.com (subject line: your order number – Incorrect Item) within 5(five) working days. Lu-May will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible.
• Please do nottry and remedy the situation by placing another order for the exact same product you were trying to purchase.
• Please also do notwear the incorrect garment, if you do you are NOT ABLE TO SEND IT BACK.  Order in time to avoid disappointment and also give our business the time necessary to rectify any issue that might arise.

Unless defective, the following product types may not under any circumstances be returned to Lu-May:
• Non-defective products that have been “made to order”. (You will be notified in the relevant Online Sale if the products are “made to order”.)
• Adjusted or altered items.
• For hygiene reasons, due to their nature: non-defective underwear and earrings. You may, however return swimwear, but we’ll only accept the return if the hygiene strip is still in position and it’s clear the garment has merely been tried on and not worn. We also request that you keep on your underwear when trying on our swimwear.

Most of our items are padded. Please see the product description on each product for more information. Some items are sheer and therefore not padded.

Our sizes is STANDARD SA SIZING and you can follow this guide:
S/8/32
M/10/34
L/12/36
XL/14/38
2XL/16/40
Please note!  Even though the sizing above is a guideline, you are able to see that a “cut/style” is more skimpier, more fitted, more over sized and this needs to be taken into account before choosing a size.If you are in-between sizing, and for best possible options please email us with the item(s) you are interested in. We will need your “Dress, Bra & Bottom” sizes to assist you better. We work with all items on a daily basis, and know the pro’s and con’s of each suit. Make use of our customer service to ensure the best possible fit. If items doesn’t fit, you are welcome to exchange, but please read our exchange policy.

Yes, most of our items are available in plus size.  We have a wide variety of plus size swimwear and plus size women’s clothing.

Yes, we have many clientèle in Botswana, Zimbabwe (Harare), Namibia, Mozambique, Swaziland and more. For more information on shipment outside of South-Africa email us. The prices will differ that what we already offer.
We accept payments from Paypal or wire transfer

Yes, we use reliable 3rd parties to deliver our parcels. All parcels are traceable with tracking number given and we have used these companies for many years.  We have a trustworthy relationship with them

Lu-May Exclusive Wear,
Pretoria Gauteng 0043 South Africa
Call us now: 083 256 8261
Email: sales@lu-may.com