DELIVERY & RETURNS

DELIVERY & RETURNS

EXCHANGING NON-DEFECTIVE PRODUCT(S)

Within 5 (five)days of your order being delivered to your door or to your nearest post office, you can exchange the product(s) you ordered for a different size of the exact same product as long as the preferred size being requested is available on Lu-May.
– Should you wish to process an exchange please email to sales@lu-may.com (Subject Line: Your order number – Request Exchange).
– You will need to cover the cost of return postage.
– Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and free from perfumes.
– No exchanges will be issued on sale items.
– Store credit will be loaded, MINUS THE COURIER FEES.
– Once we receive the item the store credit will be emailed to you.

Returns and Fitting
Our aim is to ensure that you are fully satisfied with your purchase. If, for any reason, you were not satisfied with the item purchased, you must notify Lu-May within 5 (five) days of your order being delivered to your door or to your nearest post office, you can exchange the product(s) you ordered for a different size of the exact same product as long as the preferred size being requested is available on Lu-May. Should you wish to process an exchange please email to sales@lu-may.com (Subject Line: Your order number – Request Exchange). We will not exchange any product after this period.

Return address is:
302 Minnesota Street
Faerie Glen
Pretoria
0043

If purchasing swimwear, please pay attention to the size details to avoid purchasing the wrong size. If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client. Lu-may Exclusive Summer Wear will not be held responsible for lost or damaged goods by any 3rd party delivery services (Couriers and/or South-African Post Office), although every effort will be given to ensure the fastest and best delivery for the chosen method. Deliveries outside Pretoria and Johannesburg will be sent via Aramex/Berco, thus delivery times may vary.

Returned products are inspected by us and will be replaced if the damage is the result of a manufacturing defect or deviation from factory specifications,. If you would like to exchange your product we will gladly do so, courier cost will be incurred by the client. Our liability is limited to replacement of defective product.

We’ll replace your Lu-May product with the same style or substitute a replacement of comparable value if the style returned is no longer available. No cash exchange will be accepted. If the problem was caused by reasons other than materials quality or assembly process, the original merchandise is returned to you. If funds have already been paid by the client, all bank charges for the application of the refund will be incurred by the client.

We do not replace merchandise if it is not returned in a satisfactory order. Any item you return needs to be eligible to be put back on our shelves and later sent to another customer. For this, the item must be in a perfect condition, which means that the item must include it’s protective shields on swimsuit bottoms with all tags in place – the item must not have been worn at any time. Products damaged by normal wear and tear will not be replaced.

You will need to cover the cost of return postage.

In order to qualify for return and/or exchange, the product must fulfill the following requirements:

* Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and free from perfumes.
* No exchanges will be issued on sale items.
* In rare cases where Lu-May has sent the incorrect garment, the garment may not be used.  No returns will be accepted once an item is worn even though we sent the incorrect item.  Dispatch of incorrect items will be treated as a normal exchange policy.

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